Terms & Conditions
This Marketing Service Agreement (this “Agreement”) is by and between Market Sprinter AB – DentalSprinter, or (“The Company”) and “The Client.” By completing payment on the Signup Page, The Client agrees to the terms outlined in this Agreement, referenced therein.
The Company and The Client agree as follows:
- Deliverables
“Delivery of service” is defined by the following deliverables (referred to as “Marketing Systems”) being executed:
a) AI Treatment Coordinator
AI treatment coordinator tailored for dental practices to generate more patient appointments.
b) AI-Enhanced Ad Management
META and Google ad creation, management, and optimization. Enhanced by AI.
c) SMS Reactivation System
SMS System to re-engage inactive patients within The Client’s database.
d) Patient Referral System
System to increase patient referrals.
e) Patient Show-Up Booster
Automation of texts and emails to increase patient show-up rates.
f) Website Analysis
Review of The Client’s website and a list of recommendations for increasing appointment rates.
g) SEO Booster
System for listing The Client on local sites to improve SEO.
2. Client Cooperation
The Client understands and agrees that their active participation, including dedicating time and effort, is essential to achieving optimal results.
3. Fees & Terms
Term Length: 90 days. Afterward, The Client automatically transitions to a monthly plan for ongoing management, cancelable anytime.
Company Service Fee: Specified on the Signup Page.
Ad Spend: Recommended $1,000 – $1,500/month, paid separately to Meta/Google.
The Client certifies they are the authorized user of the payment method provided and will not dispute transactions under this agreement with the issuing bank. The Client agrees that the payment method will be securely kept on file for future payments related to payment plans or ongoing monthly agreements, which can be canceled anytime after the initial 90 days.
4. Effective Date
The Effective Date of this Agreement shall be the date on which the first payment is received by The Company.
5. Ownership Of Materials
The Client retains full ownership of any marketing materials provided to The Company, including logos, staff photos, and treatment videos. The Client retains full ownership of the patient database provided for the SMS Reactivation Campaign and the leads generated by social media marketing.
6. Use Of Database & Lead Data
In accordance with HIPAA, The Company will ensure the confidentiality, integrity, and security of all patient information. The Company may not sell the patient database or generated leads, nor use this data for any purpose outside of the services outlined in this agreement.
7. Service Guarantee
If The Company’s Program Systems have not, in total, generated at least 50 new patients within 90 days after the launch of ad campaigns, the Company offers the following Service Guarantee:
a) Additional 2 Months of Service at No Cost:
- The Client will receive an additional 2 months of service at no extra Company Service Fee, or until the new patient goal is reached, whichever comes first.
- During this period, The Company will provide dedicated support and guidance to help achieve The Client’s goals.
b) Refund on Total Amount Paid:
- If, after the additional 2 months of service, the new patient goal still hasn’t been met, The Company will refund the amount paid by The Client under this agreement.
8. Terms of Guarantee:
To be eligible for the guarantee and refund option, The Client must:
- Adhere to The Company’s Performance Recommendations and start using all Marketing Systems within 20 days after they are available to The Client.
- Call at least 75% of qualified leads within 15 minutes during the client’s normal business hours to boost booking rates.
- Maintain a minimum monthly ad spend of $1000.
The Client acknowledges and agrees that there is a no-refund policy outside of the service guarantee and its stated terms and conditions. The service guarantee and refund can be requested only after online advertising campaigns have been active for at least 90 days for proper results assessment.
9. Cancellation Policy:
- Initial 90 Days: The Client may cancel during the first 90 days without penalty.
- Month-to-Month Plan: The Client may cancel the month-to-month plan at any time, with no refunds for payments already made unless the Service Guarantee applies.
10. Compliance with Terms
The Company reserves the right to take appropriate action in accordance with applicable laws if The Client fails to meet the obligations under this Agreement, such as payment terms.
11. Limitation of Liability.
The Company shall not be liable for any incidental, consequential, indirect or special damages, or for any loss of profits or business interruptions caused or alleged to have been caused by the performance or nonperformance of the Services. The Client agrees that, in the event The Company is determined to be liable for any such loss, The Client’s sole remedy against The Company is limited to a refund of payments made by The Client for said Services. The Company is not responsible for errors that result from faulty or incomplete information supplied to The Company by The Client. The Client also agrees to not seek damages in excess of the contractually agreed upon limitations directly or indirectly through suits by or against other parties. The Company shall not be liable to The Client for any costs, damages or delays due to causes beyond its control, expressly including without limitation, unknown site characteristics; changes in policies, changes in terms of services.
12. Entire Agreement.
This Agreement is the final, complete and exclusive Agreement of the Parties. No modification of or amendment to this Agreement shall be effective unless in writing and signed by each of the Parties.
13. Severability.
If any provision of this Agreement is held to be illegal, invalid, or unenforceable, that provision shall be fully severable. This Agreement will then be construed and enforced as if the illegal, invalid, or unenforceable provision had never been a part of it. The remaining provisions of this Agreement shall continue in full force and effect.
14. Headings
The headings used in this Agreement are for convenience only and shall not be used to limit or construe the contents of this Agreement.